Reservations

Scheduling a trip on the Metrolift bus is only a phone call away.  Just call the Metrolift line at (262) 524-3635.  Reservations are taken between the hours of 8 a.m. and 6 p.m. seven days a week.  Due to limited staff, you will likely be making your reservation on the Metrolift voice mail system.  

When on the voice mail system, please make sure you provide all of the following information:

1. Your name and telephone number (and name of the rider, if he/she is not you).
2. The day and date you wish to ride.
3. Where you want to be picked up and where you want to go.
4. The time you want to go and the time you need to be there.
5. Where you want to be picked up and where you want to go for your return trip.
6. The time you want to return and the time you need to return.
7. When applicable, indicate that a PCA and/or guest will accompany you on the trip.

Sometimes Metrolift cannot transport you exactly when you want to go, but if you have a specific appointment Metrolift will make sure you arrive on time. 

If there is a problem with your reservation request, Metrolift staff will contact you by 6:30 p.m. on the day you made the reservation to resolve the problem.  If Metrolift does not contact you, assume your trip is reserved. 

You may schedule trips between one (1) and fourteen (14) days in advance.

Subscription Service

Metrolift offers subscription service, on a limited basis, to its riders.  If a rider has a trip that is made to the same place at the same time every day or every week, subscription service allows that trip to be reserved once.  The trip will then be scheduled automatically and will not have to be reserved every day or every week.

Metrolift subscription service is offered for trips taken between the hours of 6 a.m. and 9 a.m., and 2 p.m. and 5 p.m.  It can be reserved on a first-come first serve basis for six (6) months at a time.  Flyers will be distributed to let riders know when to sign up for subscription service.

Metrolift Policies