Metrolift Policies Personal Care Attendants
Persons who might need extra help while traveling on Metrolift can have their personal care attendant (PCA) certified to travel with them. The PCA will ride for free on Metrolift, but only when traveling with the certified rider. Riders should make Metrolift aware that they intend to use a PCA when they are applying for Metrolift service. Obtaining a PCA is the rider's responsibility. Metrolift does not provide PCAs. Passengers requiring a PCA must indicate that the PCA will accompany the rider on the requested trip when the reservation is made. This will help us ensure that we have space available on the bus for the PCA to ride. Visitor Policy
Persons visiting the Waukesha County area who can show an "ADA Paratransit Eligible" identification card issued by another transit system, OR who can provide proof of disability, OR who can self-certify as to inability to ride Waukesha Metro Transit or contract fixed-route service, may use Waukesha Metrolift or Transit Express ADA complementary paratransit service for 21 days within a 365 day period. After 21 days of service within the 365 day period, the visitor must be certified by Waukesha Metro Transit to use complementary paratransit service offered by Waukesha Metrolift or Transit Express. Guest Policy
Metrolift riders may bring guests along with them on their trip. The guest must pay a fare to ride. If you are bringing a guest with you, be sure to inform Metrolift of this when making your trip reservation. No-Show Policy
Metrolift is a demand-responsive mass transit service, and expects you to be ready to board the bus when it arrives. If you need an attendant to meet you at your destination, Metrolift expects that person to be on time also. When one rider is late, it tends to make all of the following riders late too. Metrolift operates a pick up time window of 10 minutes before the specified pick up time and 15 minutes after the specified pick time. This means that the Metrolift bus may be scheduled to arrive at the pick up point 10 minutes before the specified pick up time to 15 minutes after the specified pick up time and that the passenger must be ready to board anytime during this window. If a Metrolift bus arrives at a pickup point and the rider is not there, the bus will wait five (5) minutes for the rider to show up. Metrolift will not call to alert the rider that the bus has arrived. After five minutes the bus will leave and the rider will be logged as a "No-Show." Please note that if the bus arrives 10 minutes before the scheduled time, the 5 minute boarding window will begin immediately and will end 5 minutes prior to the scheduled pick-up time. Failure to board in the 5 minute boarding window will result in a “no show” and the bus will leave. Please also note that if the bus arrives more than 10 minutes before its scheduled pick up time, the 5 minute boarding window will not start until 10 minutes before the scheduled pick up time. Sometimes, a rider must have the assistance of another person after getting off the Metrolift bus. If a Metrolift bus arrives at a destination and the rider's assistant is not there to meet the bus within five (5) minutes, causing Metrolift to keep the rider on the bus until someone can be located to help the rider, it will be counted as a "No-Show." If a rider is a "No-Show" two (2) times in thirty (30) days or three (3) times in ninety (90) days, he or she will have Metrolift riding privileges suspended for six (6) months. Reservation & Subscription Information | 
