Metrolift

Metrolift is a demand-responsive transportation service, provided in accordance with the Americans with Disabilities Act, for persons unable to use fixed route Waukesha Metro Transit bus service.  Metrolift provides curb-to-curb service.

Certification
Everyone who uses Metrolift must be certified.  The certification process is as follows:

1.  Request a Metrolift application, determine that you meet the eligibility criteria, fill out the application and send it back to the Waukesha Metrolift office at 2311 Badger Drive, Waukesha, WI 53188-5932.

2.  Your application will be evaluated and you will be notified within 21 days of our receipt of your application as to whether it was approved or not.  (We may need to contact your physician, health care professional, or rehabilitation professional for more information which could delay the process slightly.)

3.  Once your application is approved, come to the Metrolift office (Metrolift will transport you if necessary) and get your Metrolift photo ID.  Then you're ready to ride!

Hours of Operation
Metrolift operates seven days a week.  On weekdays, service begins at 5:30 a.m. and ends at 10:45 p.m.  On Saturday, service begins at 8:00 a.m. and ends at 10:20 p.m.  On Sunday, service begins at 9:00 a.m. and ends at 7:30 p.m. No service on the following holidays: Easter Sunday, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

Service Area
Metrolift operates within 3/4 of a mile of Waukesha Metro Transit fixed bus routes operated for the City of Waukesha.  Areas farther than 3/4 of a mile from a Waukesha Metro Transit fixed bus route will not be serviced.  Please note that Route 218 is operated for Waukesha County and is not included in the Metrolift service area. If you're not sure if your area is served by Metrolift, find out by calling Metrolift at (262)524-3635.
 
Fares
The Metrolift cash fare is $3.75 for a one-way trip.  You must pay your fare when you board the bus to take your trip.  Failure to pay your fare will result in the refusal of service for that trip. 

Tickets can be purchased in strips of ten for $35.00 at any Metro Fare Outlet.

Wheelchair Boarding/Exiting

The following procedures are to be followed for passengers boarding Metrolift in a wheelchair.

Boarding:
1. When the Metrolift bus arrives, remain at least five feet from the door to allow other passengers to board and depart and wait for the lift to be lowered.

2. The driver will tell you when the lift is ready for you to board. You are to board backward (facing away from the bus) onto the lift. Make sure you are completely on the lift then set your brakes. The driver will raise you to the bus floor. Proceed onto the bus and pay your fare.

3. The driver will then ask that you position your wheelchair into the wheelchair space he/she indicates.

4. Once in position, set your brakes and allow the driver to fasten the safety belts.

Exiting:
1. Wait until the bus comes to a complete stop. The driver will then come to unfasten the safety devices. Please do not begin moving from the area until the driver instructs you to do.

2. Move toward the lift door and proceed onto the lift after the driver indicates it is in the proper position. Move forward (facing away from the bus) on to the lift slowly. Make sure you are completely on the lift then set your brakes. The driver will then lower you to the ground.

3. Be sure to move completely off the lift equipment. Once this is done, your ride is finished and you can be on your way!

Please read the information about our Subscription Service & Reservation procedures, please click on Reservation/Subscription.

Please read the information about our policies concerning No-Shows, Personal Care Attendants, Visitors, & Guests, please click on Metrolift Policies.

If you do not meet the requirements to be certified to ride Metrolift, you can still ride our fixed route service.  Our fixed route buses are wheelchair accessible.   For information about riding our wheelchair accessible buses, click on Wheelchair Accessible.