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Metrolift
Policies
Personal Care
Attendants
Persons
who might need extra help while traveling on Metrolift can
have their personal care attendant (PCA) certified to travel
with them. The PCA will ride for free on Metrolift,
but only when traveling with the certified rider. Riders
should make Metrolift aware that they intend to use a PCA
when they are applying for Metrolift service. Obtaining
a PCA is the rider's responsibility. Metrolift does
not provide PCAs.
Passengers requiring a PCA must indicate that the PCA
will accompany the rider on the requested trip when the reservation
is made. This will help us ensure that we have space available
on the bus for the PCA to ride.
Visitor Policy
Persons visiting the Waukesha County
area who can show an "ADA Paratransit Eligible"
identification card issued by another transit system, OR
who can provide proof of disability, OR who can self-certify
as to inability to ride Waukesha Metro Transit or contract
fixed-route service, may use Waukesha Metrolift or Transit
Express ADA complementary paratransit service for 21 days
within a 365 day period. After 21 days of service within
the 365 day period, the visitor must be certified by Waukesha
Metro Transit to use complementary paratransit service offered
by Waukesha Metrolift or Transit Express.
Guest
Policy
Metrolift
riders may bring guests along with them on their trip.
The guest must pay a fare to ride. If you are bringing
a guest with you, be sure to inform Metrolift of this when
making your trip reservation.
No-Show
Policy
Metrolift is a demand-responsive mass transit service, and
expects you to be ready to board the bus when it arrives.
If you need an attendant to meet you at your destination,
Metrolift expects that person to be on time also. When one
rider is late, it tends to make all of the following riders
late too.
Metrolift operates a pick up time window of 10 minutes
before the specified pick up time and 15 minutes after the
specified pick time. This means that the Metrolift bus may
be scheduled to arrive at the pick up point 10 minutes before
the specified pick up time to 15 minutes after the specified
pick up time and that the passenger must be ready to board
anytime during this window.
If a Metrolift bus arrives at a pickup point and the
rider is not there, the bus will wait five (5) minutes for
the rider to show up. Metrolift will not call to alert the
rider that the bus has arrived. After five minutes the bus
will leave and the rider will be logged as a "No-Show."
Please note that if the bus arrives 10 minutes before
the scheduled time, the 5 minute boarding window will begin
immediately and will end 5 minutes prior to the scheduled
pick-up time. Failure to board in the 5 minute boarding
window will result in a “no show” and the bus
will leave. Please also note that if the bus arrives more
than 10 minutes before its scheduled pick up time, the 5
minute boarding window will not start until 10 minutes before
the scheduled pick up time.
Sometimes, a rider must have the assistance of another
person after getting off the Metrolift bus. If a Metrolift
bus arrives at a destination and the rider's assistant is
not there to meet the bus within five (5) minutes, causing
Metrolift to keep the rider on the bus until someone can
be located to help the rider, it will be counted as a "No-Show."
If a rider is a "No-Show" two (2) times in
thirty (30) days or three (3) times in ninety (90) days,
he or she will have Metrolift riding privileges suspended
for six (6) months.
Reservation
& Subscription Information
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