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Instructions
for Boarding with a Wheelchair on Fixed Routes
Reserving
an Accessible Bus
Although the majority of our buses are wheelchair
accessible, it cannot be guaranteed that all of our routes
will have accessible service all of the time. Also, unfortunately
not all of our stops allow us to use our accessible features.
To ensure that an accessible bus can and will be used on your trip, please
call (262) 524-3636 Monday through Friday from 8 a.m. to 5
p.m.
Please
call in your request at least 24 hours in advance of your
trip and tell us what route and time(s) you will need the
accessible service. You will also have to tell us specifically
what stop you are planning to get on and off at so we can
determine if those stops are accessible. In most cases,
there will be no problems with accessible service. Sometimes,
though, there will be a need for minor adjustments to your
trip(s) to allow for accessible service.
If you are unable to use fixed
route service, please see our information
about Metrolift. To view the
information on this page and additional information for wheelchair
riders using fixed route service click on Wheelchair
Riders.
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Wheelchair accessible bus with
ramp deployed.
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Wheelchair riders are to follow the same instructions that all
other riders must follow with the exception of the following
boarding and exiting procedures.
Boarding:
1. When the bus arrives, remain at least five feet from the
door to allow other passengers to board and depart and wait
for the ramp to be lowered.
2. The driver will tell you when
the ramp is ready for you to board. You are to board
backward (facing away from the bus) onto the ramp. Some
of our buses are equipped with a lift instead of a ramp.
If you are boarding a bus with a lift, the driver will secure
you to the lift and then raise you to the bus floor.
Once on the bus, pay your fare and proceed into the bus.
3. The driver will then lift and
and secure the front seats where your wheelchair will secured.
The driver will then ask that you position your wheelchair
into the space.
4. Set your brakes and allow the
driver to fasten the safety belts.
Exiting:
1. Pull
the cord (or touch the button) on the wall to notify the driver
that you wish to get off at the next stop. If this is
difficult for you or you are unsure of where you need to get
off, tell the driver where you want to go when you board the
bus. He/she will be happy to assist you.
2.
Wait until the bus comes to a complete stop. The driver
will then come to unfasten the safety devices. Please
do not begin moving from the area until all other riders have
gotten on or off so that the passsage way is clear to exit.
3. Move toward the front door and
proceed onto the ramp after the driver indicates it is in
the proper position. Move forward (facing away from
the bus) on to the ramp slowly. Again, if riding a bus with a lift instead of the ramp, the driver will
secure you to the lift and then lower you to the ground.
4. Be sure to move completely off
the ramp equipment. Once this is done, your ride is finished
and you can be on your way!
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